FAQs

General Questions

  • What forms of payment do you accept? We accept payments via credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

  • Do you ship internationally? Yes, we ship internationally. Shipping costs and delivery times may vary depending on the destination.

  • What is your return policy? Our return policy allows returns and exchanges within 15 days of purchase. Items must be unused and in the original packaging.

  • How can I track my order? Once your order ships, you will receive a confirmation email with a tracking number. You can track your order on our website under "Track Order".

Product Information

  • How do I choose the right size? Please refer to our sizing guide available on each product page to determine the best fit.

  • Are your products eco-friendly? We are committed to sustainability and offer eco-friendly products whenever possible. Look for our eco-friendly labels on product pages.

  • Can I customize or personalize products? Some products are customizable. Please check the product description for customization options or contact our customer service for assistance.

Ordering Process

  • Can I modify or cancel my order after it has been placed? You may be able to modify or cancel your order if it hasn’t been processed yet. Please contact us immediately for assistance.

  • Is it safe to order online from your store? Yes, we use industry-standard SSL encryption to protect your personal information during the checkout process.

Customer Service

  • How can I contact customer service? For customer service inquiries, you can email us at Aj@a-starspire.com.

  • What are your customer service hours? Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (EST).

Technical Support

  • I’m having trouble placing an order. What should I do? If you encounter any issues while placing your order, please try clearing your browser cache or contact our support team for assistance.

  • How do I reset my password? You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions provided to reset your password.

Policies and Terms

  • What are your terms of service and privacy policy? You can view our terms of service page and our privacy policy page.

Shipping Information

  • How long will it take to receive my order? Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 5-8 business days within the US.

  • Do you offer free shipping? We offer free shipping on all orders.

Miscellaneous

  • Do you have a physical store location? Currently, we operate as an online-only store. However, stay tuned for updates on any future physical store openings.

  • Can I subscribe to Email or updates? Yes, you can subscribe to our email to receive updates on new arrivals, promotions, and exclusive offers. Simply enter your email address at the bottom of our homepage.