Refund policy

Thank you for shopping at A-StarSpire. We value your satisfaction and want to ensure you have a positive shopping experience. This Return and Refund Policy outlines our guidelines and procedures for returns, exchanges, refunds, and warranties. Please read this policy carefully before making a purchase from our Shopify store.

1. Eligibility for Returns and Refunds:

   • To be eligible for a return or refund, the item(s) must be unused, in the same condition as received, and in the original packaging.
   • Certain products, such as perishable goods, intimate or sanitary items, gift cards, downloadable software, and personalized/customized items, are exempt from being returned unless they have a manufacturing defect.

2. Return Period:

   • You have 15 calendar days from the date of delivery to initiate a return or refund request.
   • After the specified period, we may not be able to accept your return or provide a refund.

3. Return Process:

   • To request a return or refund, please contact our customer support team at Aj@a-starspire.com. Provide your order number, a detailed explanation of the reason for the return, and any relevant supporting documentation or images.
   • Our team will review your request and provide further instructions on how to proceed.
   • You are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

4. Refund Process:

   • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed to your original method of payment within 3-5 business days.
   • Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process outlined above and then place a new order for the desired item.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us within 15  calendar days of delivery.
   • We may request additional information or evidence, such as photographs or a video, to assess the damage or defect.
   • If the damage or defect is confirmed, we will provide instructions on how to return the item, and either issue a refund or send a replacement at no additional cost.

7. Non-Returnable Items:

   • The following items are non-returnable:
     • Perishable goods, such as food, flowers, or other products with a limited shelf life.
     • Intimate or sanitary items, such as underwear or swimwear, for hygienic reasons.
     • Gift cards, as they are non-refundable.
     • Downloadable software or digital products.
     • Personalized or customized items, unless there is a manufacturing defect.

8. Warranty:

   • Some products may come with a manufacturer's warranty. If applicable, the warranty terms and conditions will be provided by the manufacturer along with the product.
   • For warranty claims, please follow the instructions provided by the manufacturer.

9. Policy Updates:

   • We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our Shopify store. We encourage you to review this policy periodically for any updates.

If you have any questions or require further assistance regarding our Return and Refund Policy, please contact our customer support team.